How deposits, setup fees, monthly plans, and course fees are handled. Please read before you reserve or subscribe.
Last updated: July 5, 2026. Your signed service agreement is the controlling document; this page summarizes how refunds work in plain language. Where this page and your service agreement differ, the service agreement controls.
Meridian does not take a deposit for compliance plans. There is nothing to pay to speak with us or to request a Compliance Gap Report. Training courses are separate: a seat in a scheduled cohort is held with a course deposit, which is governed by our Training Terms & Refund Policy.
A one-time Program Build fee of $1,950 covers your written radiation safety and quality assurance program built to Florida Administrative Code Chapter 64E-5, records intake for your equipment, staff, dosimetry, surveys and licensure, your portal build and configuration, and your first inspection binder. Once we begin this build, the Program Build fee is non-refundable. For the first ten Florida founding clinics, the Program Build fee is waived entirely.
Plans are billed monthly in advance and renew automatically. Monthly fees are non-refundable, including for partial months. To cancel, give written notice at least 30 days before your next billing date. Notice received fewer than 30 days before that date takes effect at the following billing cycle, and the current cycle is billed and served in full.
Founding benefits apply only on the terms stated at signup and in your Order. For the founding ten, those benefits are: the Program Build waived ($1,950), a free annual Radiation Safety Refresher for your whole team with unlimited seats, and a monthly rate locked for three years.
Founding benefits carry no minimum term and no repayment obligation. If you cancel, the waived Program Build fee is not clawed back. Founding benefits not yet used are simply forfeited on cancellation.
If you cancel and later re-enroll, standard rates apply and founding benefits are not reinstated. Founding pricing does not change the non-refundable nature of the Program Build fee or monthly fees.
Meridian’s fee covers program management only. Physicist survey fees, equipment registration and renewal fees, accreditation fees, dosimetry costs, and calibration or repair are paid by you directly to those providers. Meridian does not collect or refund these third-party charges; any refund of them is governed by the provider, not Meridian.
Enrollment in live virtual, instructor-led courses is governed by our Training Terms & Refund Policy, which describe course deposits, cancellation windows, rescheduling, and instructor changes. Those terms control for training.
If you believe you were charged in error, contact us first at support@meridianradiation.com so we can resolve it quickly. Initiating a chargeback for fees that are non-refundable under this policy or your service agreement does not change your obligation to pay amounts properly due.
Nothing in this policy limits any refund right you have that cannot be waived under applicable law.
To ask about a charge or request a refund where one applies, email support@meridianradiation.com or call (813) 494-3852.