Please read before you sign up. This page explains how Meridian manages your radiation safety program, what we handle, what remains your responsibility, and how the two fit together. Your signed service agreement is the controlling document; this page is the plain-language summary.
Last updated: July 12, 2026.
What we manage is defined by your agreement. As your agent for your X-ray program, we build, manage, and stand behind the following. “Manage” means we maintain, document, and keep your program current; it does not mean we physically perform the on-site acts, operate equipment, or conduct the physics survey, which stay with you and your qualified staff. Here is what we handle:
Some duties are yours by law and cannot be transferred. You agree to:
Section 1 says what we manage. This section says how much of it your monthly fee buys, so that neither of us is guessing.
Included in your monthly fee. Everything listed for your plan tier, delivered on an ongoing basis for the equipment and staff on file: recordkeeping and document control, personnel dosimetry program management and routine review of your dose reports, your compliance calendar and its deadlines, registration and renewal filings prepared for your signature, physics survey scheduling and review of the report, quality control system design and routine log review, reject and retake data review, delivery and documentation of your operators' safety training, and your questions about the program.
Support and response. Meridian's business hours are Monday through Friday, 9:00am to 5:00pm Eastern, excluding federal holidays.
Project work. The following sit outside the monthly fee because the effort is not routine and cannot be predicted from your plan. We quote each one in advance, in writing, and we do not begin until you approve it:
If your use runs well past ordinary. If routine support materially exceeds what is ordinary for a clinic of your size and modality mix, we will tell you, show you the pattern, and either agree a change to your plan or quote the excess as project work. We will not bill you for anything you have not approved in advance.
We manage the calendar, but we can only act on what you provide. If records, information, or actions that are your responsibility are late or missing, and a deadline is affected, that is the facility’s responsibility, not Meridian’s. We will flag it in writing and help you recover, but we do not control your inputs or your on-site acts.
You are the registrant of record, and that responsibility is yours alone; it is not transferred to or assumed by Meridian. Licensed acts stay with your licensed staff. For X-ray facilities, we manage the program as your registrant’s agent under Rule 64E-5.502, F.A.C., with the scope defined in your agreement. For PET/CT and nuclear medicine, we advise your named, on-site Radiation Safety Officer; we do not manage that program or serve as that officer. For Class 3b and Class 4 lasers, we manage your laser safety program documentation under section 501.122, Florida Statutes, and Chapter 64E-4, Florida Administrative Code; you designate and maintain your own on-site Laser Safety Officer, and we advise that officer. If you operate mammography, you hold and maintain your FDA/MQSA certification and accreditation; we manage the supporting documentation and track the renewal dates. Because coded records may still constitute protected health information under HIPAA, we sign our Business Associate Agreement with every imaging client at onboarding, before any records are sent. We do not guarantee any inspection, audit, or accreditation outcome. We manage your program to keep you ready.
Plans are billed monthly in advance and renew automatically. To cancel, give written notice at least 30 days before your next billing date. Notice received fewer than 30 days before that date takes effect at the following billing cycle, and the current cycle is billed and served in full. If you choose the annual prepay option, your subscription runs in twelve-month terms that renew automatically unless you cancel; we will send you a renewal notice 30 to 60 days before each renewal’s cancellation deadline, and you can cancel by the same means you used to sign up (see your Order). You are also responsible for the third-party and regulatory costs of your own compliance, separate from Meridian’s fee, including physicist survey fees, equipment registration and renewal fees, accreditation fees, dosimetry costs, and calibration or repair. Meridian coordinates and schedules these; you pay the providers. There is no deposit. The one-time Program Build fee is $1,950 and is described at signup; it is waived for the first ten Florida founding clinics. Project work is quoted and approved separately, as described in section 3. Full terms are in your service agreement.
We keep your compliance records confidential and use them only to manage your program. On cancellation or termination, we deliver a complete digital copy of your program records to you; keeping them for the retention periods the rules require is then your responsibility as registrant. We use reputable third-party providers to deliver the service. Liability is limited and outcomes are not guaranteed, as detailed in your service agreement.
By signing up, you confirm that you have read these Service Terms and your service agreement, and that you understand the division of responsibilities above: what Meridian manages, and what stays with your facility.
Questions about who is responsible for what? See our FAQ or contact us before you sign.