These Terms of Service ("Terms") govern your access to and use of the services, website, and client portal provided by Meridian Radiation, LLC ("Meridian," "we," "us," or "our"). By creating an account, purchasing a plan, paying a deposit, or using our services, you ("you," "Client," or the "facility") agree to these Terms. If you are accepting on behalf of an organization, you represent that you are authorized to bind it.
1. Our services
Meridian provides radiation and laser safety compliance advisory services and a cloud-based recordkeeping and tracking portal (together, the "Services"). Depending on the plan you select, the Services may include program review, recordkeeping and credential tracking, survey and dosimetry coordination, document templates, reminders, and advisory support. The specific features and price of your plan are those described at signup.
2. Advisory role, not RSO of record
Meridian acts solely as an outside advisor and consultant. Unless a separate written agreement expressly says otherwise and names a specific individual, Meridian is not your Radiation Safety Officer (RSO) of record, is not the licensee, and does not assume any of your regulatory duties or licenses.
You acknowledge that under applicable federal and state law the licensee (you) is at all times the party ultimately responsible for regulatory compliance, for designating and supporting a qualified RSO, and for the safe, lawful operation of your radiation and laser safety program. Meridian advises; you decide and you act. Meridian does not operate your equipment, perform regulated activities on your behalf, supervise your personnel, or control the day-to-day operation of your program.
3. Your responsibilities
You are solely responsible for:
- Maintaining your own licenses, registrations, and regulatory standing, and designating a qualified RSO where required;
- The safe and lawful daily operation of your radiation and laser safety program;
- Providing complete, accurate, and current information to Meridian and into the portal, and reviewing our recommendations with your own qualified personnel before relying on them;
- Meeting all regulatory deadlines, performing required surveys and tests, and responding to inspectors and agencies;
- Ensuring your personnel are appropriately trained and supervised;
- Obtaining your own legal, medical, regulatory, and tax advice. Meridian does not provide legal or medical advice.
4. The portal and your data
The portal is a tool to help you organize and track your program. You are responsible for entering, updating, verifying, and maintaining all data in the portal. Meridian does not continuously monitor your facility in real time and does not independently verify the accuracy of data you provide. Any monitoring, review, or reminder that Meridian provides is an advisory convenience and does not shift responsibility for accuracy, timeliness, or compliance to Meridian.
Meridian is not liable for any missed deadline, lapse, citation, penalty, or noncompliance that results, in whole or in part, from inaccurate, incomplete, or outdated information, or from your failure to enter or update data, review reminders, or act on advice. You retain ownership of the data you submit and may export it during an active subscription and for thirty (30) days after termination, after which we may delete it.
You agree not to upload patient protected health information (PHI) to the portal unless we have signed a separate Business Associate Agreement with you. Personnel radiation monitoring records are occupational records that you own and are responsible for retaining as the law requires.
5. No guarantee of outcomes
Compliance depends on many factors outside Meridian's control, including your operations, your personnel, and the discretion of regulators. Meridian does not guarantee any particular regulatory result, that you will pass any inspection or accreditation, or that your program is fully compliant. Nothing in the Services is a warranty of compliance or a substitute for your own qualified RSO, legal counsel, or regulators.
6. Fees, billing, and cancellation
Subscriptions. Plans are billed in advance at the price and interval shown at signup. Monthly plans are month-to-month and renew automatically until cancelled. You may cancel at any time, effective at the end of your current paid period. Fees already paid are non-refundable, and cancelling does not refund the current period.
Annual prepay. If you elect to pay for a full year upfront, you receive two months free (you pay for ten months of service for twelve months of access). Prepaid annual fees are non-refundable.
Setup fee. A one-time onboarding and setup fee may apply, in the amount shown at signup. Where a deposit is collected, it is credited toward your setup fee.
Add-ons. Optional add-ons (for example, audit report access) are billed at the price shown when you add them and follow the same cancellation rules.
Taxes and failed payments. Fees are exclusive of taxes. If a payment fails or is past due, we may suspend the Services until payment is made.
7. Deposits
Some plans and registrations require a deposit. Deposits are non-refundable. If you cancel, change your mind, fail to complete enrollment, or do not proceed, the deposit is retained by Meridian as liquidated damages, representing a reasonable pre-estimate of the time, scheduling, and setup costs we incur in reserving your place and beginning work, where actual damages would be difficult to calculate. The deposit is not a penalty. Where a deposit is credited toward a setup fee or tuition, that credit applies only if you proceed.
8. Disclaimer of warranties
The services, website, and portal are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Meridian does not warrant that the services will be uninterrupted, error-free, or that they will meet your requirements or ensure compliance.
9. Limitation of liability
To the fullest extent permitted by law, Meridian and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, regulatory fines or penalties, or business interruption, even if advised of the possibility of such damages.
Meridian's total cumulative liability arising out of or relating to the services or these terms, whether in contract, tort, or otherwise, will not exceed the total amount you actually paid to Meridian in the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud, gross negligence, or willful misconduct.
10. Indemnification
You agree to defend, indemnify, and hold harmless Meridian and its owners, employees, and contractors from and against any claims, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your radiation or laser safety program and operations; your regulatory compliance or noncompliance; data you submit; your breach of these Terms; or any injury, exposure, or harm to any person or property connected with your facility. Meridian will not settle any matter imposing obligations on you without your consent, which will not be unreasonably withheld.
11. Confidentiality
Each party will protect the other's non-public business information and use it only to provide or use the Services. This does not apply to information that is public, independently developed, or required to be disclosed by law.
12. Intellectual property
Meridian owns the Services, the portal, and all related software, templates, documents, and content, excluding the data you submit. We grant you a limited, non-exclusive, non-transferable, revocable license to use them for your facility's internal compliance purposes during your subscription. You may not copy, resell, reverse engineer, or redistribute the Services or our materials.
13. Term and termination
These Terms apply while you use the Services. Either party may terminate for material breach not cured within fifteen (15) days of notice. We may suspend or terminate immediately for non-payment, misuse, or risk to the Services or others. On termination, your access ends; Sections 4 through 12 and 14 survive.
14. Disputes, arbitration, and governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Except for either party's right to seek relief in small-claims court or to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by a recognized arbitration provider, seated in or conducted remotely for the State of Florida.
Class-action waiver. Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by emailing us within thirty (30) days of first accepting these Terms; opting out does not affect the other Terms. Nothing here waives any right or remedy that applicable law does not permit to be waived.
15. Changes
We may update these Terms from time to time. Material changes will be posted here with a new effective date, and your continued use after changes take effect means you accept them.
16. General
If any provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure). You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. These Terms, together with the Privacy Policy and any Training Terms or order you accept, are the entire agreement between us.
Contact
Questions about these Terms: support@meridianradiation.com. See also our Privacy Policy and Training Terms & Refund Policy.